Internship Stories

Rosalina Jowers Explores Stewardship in Asia

11 December, 2016

Rosalina Jowers is a second year graduate student in the joint MAIR/MSPR Public Diplomacy program. She was a research assistant for the Public Relations department of the S.I. Newhouse School of Public Communications and is currently a research assistant in the Tully Center for Free Speech during the fall of 2016. She participated in the Singapore Summer Internship Program during the summer of 2016 and interned with the Stewardship Asia Centre.

This summer, I had the opportunity to intern with the Stewardship Asia Centre in Singapore. Throughout my three months in the position, I worked as both a research assistant and a public
relations and marketing intern for the team.

SAC is a thought-leadership center based in Singapore that conducts research and holds regional events to advocate for corporate stewardship, governance, and responsibility in the private sector. The center holds an annual event inviting international business leaders, CEOs, investors, and government officials to discuss best practices, challenges, and emerging themes that impact corporate stewardship and add to the existing literature. Within their Knowledge Center, SAC produces white papers, media articles, and has recently published a book about the necessity and prevalence of stewardship internationally.

Due to the small size of my team, I played a multifaceted position and was able to become thoroughly involved in various roles. My primary role was to contribute to SAC’s Knowledge Center by conducting research about stewardship in regards to cultural differences, family businesses, and sovereign wealth funds. I compiled my findings into three separate research articles that will be published within the Knowledge Center and used for future book publications and media articles.

Secondly, I worked with SAC’s public relations team in event planning, media relations, and brief writing. SAC’s annual roundtable event was held towards the end of my internship, and I was able to help with the planning, implementation and evaluation of our media and event strategies. I helped pitch and coordinate with media personnel, assist in interviews with key speakers, and ensure the smooth running of the event. For SAC itself, I was able to create the
event insights report, informational videos about the center and the event, and also create briefs for the center’s CEO for his regional speaking platforms promoting stewardship and CSR.

Lastly, I worked with the marketing team in promoting the center’s first publication, Inspiring Stewardship. In collaborating with the book’s publisher, Wiley Asia, I helped create a marketing plan for both the regional and international promotion of the book, communicate with key media contacts in Singapore, and plan a book launch event that will be held in Singapore this upcoming fall.

Aside from the valuable experience I gained throughout these varying roles, I was able to network with a variety of top executives from the Southeast Asia region to expand my network and acquire valuable contacts for the future. Thankfully and because of this experience, I gained valuable insights into the work, social and political environment of Singapore, and was able to explore the region unlike I have ever been able to before.

Rosalina Jowers at Temasek's Stewardship Asia Centre — Rosalina Jowers at Temasek’s Stewardship Asia Centre

Emily Ma Takes Unexpected Path from DC to Turkey

4 December, 2016

Emily Ma is a MAIR student who wrote this post last summer. She is currently interning at the U.S. Commercial Service in Taipei, Taiwan.

The course of my summer in Washington D.C. did not turn out as expected at all. I accepted an internship with the United States Citizen and Immigration Services under the Department of Homeland Security as a Pathways Intern. On the first day of the internship, I found myself assigned to the Refugee Affairs Division. Blindly diving into this internship, it has turned out to be a profoundly rewarding experience, and a potential turning point in my career.

A division that works rather under the radar (my supervisors have admitted), the Refugee Affairs Division is the adjudicating authority on all refugee applications into the United States. The RAD Office (as the US Government – USG – is so fond of acronyms), is comprised of several different sections, but I was the intern for the Refugee Corps. Refugee Officers within the Refugee Corps are sent on monthly details around the world to adjudicate refugee applications after they have been referred to the United States by UNHCR. I had heard about refugee resettlement within the US, and RAD is the final security check, pre-arrival.

The first project with which I was tasked was to organize and coordinate a large hiring surge of officers for the division. I organized resumes, collected letters of recommendation, and had the opportunity to sit in on several interviews.

After successfully completing the first project within the first three weeks working at RAD, my supervisors decided to send me to Turkey as a fingerprinter on the next detail. Despite the several setbacks due to recent events in Turkey, the US Embassy in Turkey confirmed that it was safe for our team to continue the mission. So, somehow, here I am writing this blog post in Turkey. I’ve been working directly (fingerprinting can be surprisingly difficult at times) with refugees, and the Refugee Officers on my team allow me to observe their interviews with refugee applicants.

Working with refugees and leaving the country had most assuredly not been in my plans when I moved down to DC this summer, but I guess it just goes to show that you’ll never know where life will take you.

P.S. Refugee Officers want to make it clear that refugee adjudications are made by the Department of Homeland Security’s (DHS) Refugee Affairs Division, not the State Department’s Bureau of Population, Refugees, and Migration.

Emily Ma at the Bosphorus in Istanbul, Turkey

Learn more about the Maxwell-in-Washington program

Emily Ma Finds Taiwan Unforgettable While at Foreign Commercial Service

Ann Van Reconnects by Working with Refugees

27 November, 2016

Syracuse is a refugee resettlement city, offering students the possibility of getting involved with this community, and interning at organizations assisting refugees. Ann Van is currently completing course work in Syracuse towards her MAIR degree.

My identity, ever since childhood, has centered around being Vietnamese‑American. These are words with a lot of meaning packed into them.

Vietnamese: I get this from my parents, and their parents, and their parents—but these folks are long gone.

The hyphen: war. A war turns me from Vietnamese to American. It pushes my parents up mountains, across oceans and out of the country.

American: I am the first born in the new world. I have opportunity ahead of me. But even at a young age, I was trapped in being the provider—the parent to my parents. I deeply resented that hyphen for creating me and making me provide out of necessity.

It was only this past year that I tapped back into the world of migrants and new Americans by volunteering through the Syracuse University Program for Refugee Assistance (SUPRA). For a handful of reasons, I felt very lonely in Syracuse while studying at the Maxwell School. But on the first day with SUPRA, I felt like I was reliving the good parts of home.

This inspired me to reconnect with my refugee background, which led me to a summer internship with the Carolina Refugee Resettlement Agency (CRRA). CRRA is a small agency serving the Charlotte, North Carolina area. Over one hundred individuals from across the world were resettled over the summer. I met folks from countries I barely recognized on maps. (Can you find Eritrea?)

A couple things helped make this internship very fulfilling: 1) SUPRA prepared me for interacting and connecting with clients despite language, age or educational differences. I also taught classes to refugee clients, empowered by the experience I gained with SUPRA. 2) The global programs award* allowed me to intern full time, while many of my co-interns left midday to work part time jobs. The award also gave me freedom to take clients on special field trips—to landmarks, parks and local cafes—because my fuel bill was not covered by the agency.

This was a very meaningful internship for me, because I reconnected with moments of my past. I also found company in some resilient and impressive refugees who I continue to stay in touch with. I recommend that everyone use this time in their professional lives to pursue a meaningful experience. The global programs award and other resources at the Maxwell School serve to enhance these moments.

*Global Programs Awards are available to students pursuing off-campus opportunities.

At CRRA, clients are shown their first American park near the bus routes during transportation class.

At CRRA, clients went around the room pointing out their home countries on a map during cultural orientation class. — At CRRA, clients go around the room pointing out their home countries on a map during cultural orientation class.

Charlene Cordero Learns How the Private Sector Advances Public Policy

20 November, 2016

Charlene Cordero is currently taking advantage of Maxwell’s World Partner Program with Sciences Po in Paris, France, where she is taking graduate courses and honing her French language skills even more.

This summer I worked as a Global Fellow at the Podesta Group (PG) in Washington, D.C. As an international security student with substantial work experience in be public sector, I wanted to spend the summer learning how the private sector can aid foreign and sovereign entities in advancing their public policy interests in Washington. PG allowed me to work closely with an exceptional team of public policy experts, dive into foreign policy issues that I would usually not be exposed to, and perfect my memo writing skills.

Though the caliber of PG and its staff made it a great workplace, the relationships I forged with my coworkers and other fellows became my favorite part of working at PG. I have honestly never worked somewhere where I felt so validated. Every time I completed a task or wrote a memo and sent them to the team, principals would reply lauding my good work and thorough memos. I often felt like my work did not call for such praise, as most went through numerous rounds of edits and comments with the team. But, the fact that the principals would take a few moments to reply how much they – and by extension the clients – appreciated my work made the whole experience a whole lot more fruitful.

Another great experience came from the exposure to issue areas that I would normally not know much about. At Maxwell – and for most of my life, if we’re being honest – I’ve strongly focused on Western Hemisphere issues due to my Dominican background and upbringing in the Caribbean. However, over the summer I learned more about the South China Sea dispute than I ever thought I would know. The research I did at PG allowed me to really learn about the conflict, the actors and issues at play and the potential international outcomes and reactions. I remember musing over the excitement I felt as I waited for the decision of the Permanent Court of Arbitration at The Hague and the potential reactions of China, the Philippines, and the United States. That was something I did not expect to learn this summer!

My summer at Podesta was a great introduction to the work the private sector can do in advancing public policy. I’m humbled and honored at the work I completed and relationships I forged and leave DC ready to apply my newfound memo writing skills and South China Sea expertise at the Maxwell school.

Charlene Cordero with Shelby Jamerson, Global Fellow and Alyssa Hassett, International Policy Analyst. Charlene's closest coworkers PG. — Charlene Cordero with her closest coworkers at PG: Shelby Jamerson, Global Fellow and Alyssa Hassett, International Policy Analyst

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Sam Connors Gains Field Experience at IOM Ghana

13 November, 2016

Sam Connors is a MAIR student on track to graduate this semester. His interests are in Africa, migration, aid, and development, which is why he took part in the Survey of Current Issues In African Migration program during the summer of 2016.

Considering this was my first time traveling out of the United States, my summer spent in Ghana was unlike anything I have previously experienced. Interning with the International Organization for Migration (IOM) was not only an opportunity for me to test my professional ability in a new environment, but a chance to explore the dynamics of migration – the focus of my studies.

The IOM program in Ghana was an ideal fit for me due to my interest in migration but also considering my desire to gain field work experience with an IO. I was able to gain a comprehensive understanding of working as an expat in both the field and capital city of another country, splitting my time with a month in the field and a month in the IOM office in Accra. Another Maxwell student, Emily Hoerner, has captured our experience in Accra well in a previous PAIA blog entry, and I suggest learning of that portion from her entry.

My time spent in the field was working with IOM’s counter trafficking department in the Ho West district, 3 hours north of Accra. This time was without a doubt the most interesting and impacting facet of the program for me. Not only was I able to participate with the IOM on one of their projects, I was also given a stipend along with my fellow Syracuse students to design a small aid project of our own in the region.

The IOM counter trafficking project was targeted at preventing the selling and trafficking of children in the Volta region of Ghana. This effort took the five of us to five different rural communities in the surrounding area – though we resided in one community (Dodome Tsikor) for the month. Along with local government officials, we would introduce a program designed to educate these communities concerning the rights of a child and perils of trafficking. This introduction was ceremoniously celebrated with a painting by the whole community – the tree of life – as a symbol of the community’s commitment to protect their children.

Community volunteers, members, and Syracuse University students (starting 2nd from left): Sam Connors, Hatou Camara, Alison Rivera, Francis Morency, Jinpu Wang) in front of the tree of life community painting

It is not possible to fit the sheer volume of information and lessons I gathered during my time in Ghana in one blog post. It is not possible for me to quantify the personal and professional growth I experienced working for an IO in a foreign country. The most important professional lesson I gathered is the simple yet oft underappreciated lesson of – communicate, communicate, communicate. The most lasting personal lesson I found reinforced in Ghana is of similar characteristics – live with love and understanding will follow.

Syracuse University students L-R: Jinpu Wang, Hatou Camara, Alison Rivera, Sam Connors, and Francis Morency in the field

The pouring of libations ceremony performed by a community Chief and elders

The Chief of Dodome Tsikor and SU student Jinpu Wang

Emily Hoerner, Sam Connors, Hatou Camara, Alison Rivera, Francis Morency, and Jinpu Wang at Elmina Castle, a UNESCO World Heritage

Francis Morency, Hatou Camara, community volunteer, Alison Rivera, Sam Connors, & Jinpu Wang

Alison Rivera, Francis Morency and Sam Connors interview an IOM program beneficiary

Learn more about Survey of Current Issues In African Migration: A Fieldwork Practicum

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Maxwell African Scholars Union

Janessa Price & JIU’s 50th Anniversary

6 November, 2016

Janessa Price is a Public Diplomacy student who will graduate with a Master of Science in Public Relations (MSPR) and a Master of Arts in International Relations (MAIR) through the Newhouse School and the Maxwell School at Syracuse University. She wrote this account of her internship in Geneva last summer.

This summer, I had the opportunity to intern in Geneva, Switzerland with the United Nations Office at the Joint Inspection Unit (JIU). Pursuing a career with the United Nations has been a goal of mine for quite some time so I was very excited to be presented with this opportunity.

The JIU is the only independent external oversight body of the United Nations system mandated to conduct evaluations, inspections and investigations of most of the UN’s programs, funds and specialized agencies.

While the JIU typically focuses on monitoring and evaluation, this year the Unit is celebrating its 50^th anniversary and opted to launch a communications campaign to highlight the Unit’s work and achievements since its establishment. Since the Unit does not have someone internally who would typically perform this type of work, I as a public diplomacy student, had the opportunity to utilize the knowledge and skills I had acquired both at the Maxwell and Newhouse schools to help coordinate a series of activities and events to celebrate the Unit’s 50 years.

Since I’ve started at the JIU, my main responsibilities have included:

Providing support to the organization for events and the preparation of the communications campaign
Preparing and reviewing a series of public information/communications papers on various aspects of the history and the work of JIU
Designing and procuring a number of visual communication products to accompany written material
Drafting various materials (invitations, letters, etc) for outreach to various members of the United Nations and Geneva diplomatic community

My experience thus far has given me a glimpse into what work at a UN organization would be like, specifically in a communications role. While the role entailed a great deal of responsibility, I’ve felt thoroughly prepared because of my education at Syracuse University.

I’ve had the opportunity to learn the ins-and-outs of JIU while simultaneously getting a better understanding of the United Nations system as a whole. Additionally, living and working in Geneva this summer has allowed me to meet with and learn from a number of individuals working with various international organizations, including a public diplomacy alum! Coming to Geneva has been one of the best decisions I have made both on a personal and professional level and I am happy I was able to take advantage of this opportunity.

Janessa Price, Suhyeon Lee, and Claudine Lim in Parc des Bastions, Geneva, Switzerland

Ivan Zhivkov, Janessa Price, and Program Director Werner Schleiffer at the Berner Munster (Bern Cathedral), Bern, Switzerland

Learn more about the Graduate Internships in Geneva Program

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Matt Kienzle Joins Team at GAO in DC

31 October, 2016

Matt Kienzle is a former teacher pursuing the MPA/MAIR to facilitate a career change. He began working at the U.S. GAO last summer and has taken evening courses as part of the Maxwell-in-Washington program.

The U.S. Government Accountability Office (GAO) has a boring name. Thankfully, it was not a boring place to have a summer internship. GAO is a Federal Government oversight agency that has Congressional authority to investigate any agency or program where Federal money is spent. I was fortunate to secure an internship at an agency that does meaningful work, employs good people, and allowed me freedom to produce quality products.

I was placed on the Leadership and Executive Development Program Team in the agency’s Learning Center, and immediately assigned to complete useful and visible long-term projects. During my first week, I was tasked with analyzing the effectiveness of the nineteen Leadership Development courses at GAO, mandatory for all employees promoted to management, and presenting recommendations to senior staff about how to improve them.

The project required me to utilize many of the skills that are taught and reinforced at Maxwell. I gathered both quantitative and qualitative data to determine which courses were functioning as intended, which could be improved, and why. I attended many of the courses to better understand how they function in practice, a technique that had the added benefit of allowing me to take courses that are only open to managers.

Another reason my experience at GAO was positive is that the team I worked with was very supportive and allowed me to independently complete tasks. I was given assignments and projects, and expected to complete them in a timely and competent manner. Autonomy allows me to produce better work because I feel greater ownership over the product. For example, twice a year, the agency hosts a Leadership Speaker Series, which brings experts in the leadership field to GAO to present to employees. My supervisor granted me the responsibility to identify the speaker, negotiate terms, and organize logistics for the agency-wide event.

Since I was primarily working on projects independently, I quickly learned that I was expected to meaningfully contribute during team meetings and update coworkers on my progress. Initially, it was an intimidating prospect, and doubly so because GAO is a fairly complex agency that can be difficult to understand. Despite the learning curve, it was satisfying to reach a level of familiarity with the agency, and to engage in projects in which I was responsible for calling meetings both to discuss my progress and solicit opinions.

Overall, my experience at GAO was highly positive and I am looking forward to an opportunity to return in the future.

Learn more about the Maxwell-in-Washington program

Daniel Matthews Explores Global Competitiveness in US Production

24 October, 2016

Daniel Matthews took advantage of the Maxwell-in-Washington program during the Summer and Fall semesters, where he interned at the USITC during the day while taking Maxwell courses at night.

This summer, I was able to work at as Pathways Intern with the United States International Trade Commission (USITC) in Washington, D.C. The USITC is an “independent, quasijudicial Federal agency” that investigates the impact subsidized and dumped imports have on the competitiveness of U.S. industries. International Trade Analysts and Economists gather and analyze trade-related data and present this information to the President, the Office of the United States Trade Representative (USTR), and Congress so that each may be able to make informed decisions regarding trade policy. The USITC receives investigation requests from USTR, the Senate’s Committee on Finance, the House of Representatives’ Committee on Ways and Means, and from various domestic industries.

I was hired on as an intern with the Office of Industries’ Natural Resources and Energy (NRE) division. Earlier this year, the Committee on Ways and Means of the U.S. House of Representatives requested that the USITC conduct a 16 month investigation under section 332 of the Tariff Act of 1930 to obtain information on factors that affect the global competitiveness of the U.S. aluminum industry. As the NRE division intern, I have been tasked with conducting extensive research on trade flows of various aluminum products identified under the Harmonized Tariff Schedule (HTS) and North American Industry Classification System (NAICS), the production processes of various forms of aluminum, and other background information relevant to the investigation. I will also have the opportunity to have my research published as part of the report, and will be coauthoring the first chapter with the project leader. As part of the ongoing investigation, I will also be able to travel to industry facilities throughout Maryland and Virginia in order to observe the production of aluminum products used in the automotive, aerospace, and other downstream industries.

usitc-building — USITC Building, Washington, DC

Through this internship, I have been able to work directly with Trade Analysts and Economists on an increasingly important industry in the United States. Aluminum’s qualities, including its lighter weight relative to steel, resistance to corrosion, malleability, and ductility are increasingly sought in the automotive, aerospace, construction, and energy industries. This position has complemented research and coursework that I have undertaken at Maxwell, and has allowed me to apply many of the analytical, research, and writing skills that I have developed as an MAIR student in a professional setting.

Learn more about the Maxwell-in-Washington program

Corena Sharp, Advocacy & Innovative Partnerships at UNICEF

11 October, 2016

Corena Sharp is a MAIR student currently interning at the United States Department of State’s Office of International Labor Affairs in Washington, DC. She interned at UNICEF as part of the Graduate Internships in Geneva program.

This summer I traveled to Geneva, Switzerland for an internship with UNICEF. While the headquarters of UNICEF lives in New York, nestled next to Lac Leman and a botanical garden is UNICEF’s Private Fundraising and Partnerships Division. Within the Division, I am a part of the Advocacy and Innovative Partnerships Unit.

What This Means

UNICEF has three main parts: Headquarters, Country Offices, and National Committees. National Committees are their own NGOs who are affiliated with—but not technically under the UNICEF administrative umbrella in rich countries—as compared with Country Offices that are direct extensions of UNICEF in developing countries. In practical terms, this means that National Committees cannot run any programming and must get permission to use UNICEF branding. The existence of National Committees is based in the agreement that UNICEF’s true focus needs to be where children are most vulnerable, yet recognizes that rich countries are by no means perfect advocates for the rights of children. The 34 National Committees fundraise and run political advocacy campaigns to help improve the situation of children domestically and abroad.

This is where my team comes in. We help coordinate between the National Committees and Headquarters and give support in a variety of ways. I participated in two Working Groups on Humanitarian Emergency Advocacy and the SDGs. I helped National Committees strategize and learn from each other, by creating documents of best practices and drafting content for UNICEF’s intranet.

One of my primary projects was to design a 125-page interactive document that maps the Convention on the Rights of the Child with the Sustainable Development Goals. It capitalizes on the momentum of the SDGs by exploring the inextricable links between the rights of children and each goal. When I completed the document, I helped develop the dissemination materials. The document will be circulated across the organization as well as to external partners, such as the Committee on the Rights of the Child.

I was also given the freedom to explore human rights outside of the office. While the 32^nd Session of the United Nations Human Rights Council met, I was encouraged to go and attend meetings. My two favorite days were watching the council vote to appoint an Independent Expert on protection against violence and discrimination based on sexual orientation and gender identity; and attending a panel on ‘Violence against indigenous women and girls and its root causes.’

This was truly an amazing experience that will carry close to my heart as I continue to work for the empowerment of women and girls everywhere.

Corena Sharp in the village of Gruyere, Switzerland in June

Learn more about the Graduate Internships in Geneva Program

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Vahid Khatami, Monitoring & Evaluation at IRD

5 October, 2016

Vahid Khatami is a joint MPA/MAIR student who spent his Summer Semester taking part in the Maxwell-in-Washington program where he interned at IRD during the day while taking Maxwell courses at night. Vahid is currently still in Washington, DC interning at IRD and at Microfinance Opportunities.

Based on the Global Humanitarian Assistance report, at least 42% of people with extreme poverty – around 677 million people – are estimated to live in countries that are politically fragile. Many international organizations have been established to address such conflict and post-conflict environments, including International Relief and Development (IRD). With their headquarters in Arlington, Virginia and 18 years of experience, IRD currently operates in more than 15 counties across Africa, Asia, Eastern Europe, the Americas, and the Middle East. The international programs address relief, stabilization, and development needs in the areas of health, agriculture, infrastructure, emergency response, and governance.

Vahid Khatami at IRD headquarters in Washington, DC

As an intern in the applied learning unit of IRD, I reviewed mostly current performance reports of the projects to pull out the critical lessons learned and build a database to improve the quality of data-driven policies in the organization. To improve the accuracy of the contents, I did several interviews with program managers to reflect their viewpoints on the most important lessons learned from the programs. Such interviews helped me to improve my work relations with other staff.

I have also performed more technical jobs such as building a database of all the consultants’ historical records who have worked with IRD. For this purpose, I wrote several text-mining codes to extract the relevant information from a mass of documents which resulted in more than a thousand records. Writing the codes to automatically extract data, made a huge difference in my work rather than doing the same job manually. In the end, I suggested developing a managerial dashboard for databases including the lessons learned and consultants and indicators. This was all implemented by the M&E interns’ team and accepted by the office director.

As my career track is focused on international economics and development, I found my internship a good step to leverage my knowledge in the field. I better understand some of the development challenges in the real world and the culture of a non-profit organizations working in international development. I expanded my communication skills through the tasks and applied my technical skills in a professional environment. I hope to find my next professional position in the same career track based on this experience to improve my portfolio.

Learn more about the Maxwell-in-Washington program