Public Diplomacy Alumni

Xiaotong Liu Helps Detect Global Crisis at UNDPA

I received an internship offer from the Department of Political Affairs (DPA) at the UN Headquarters in New York City this summer. The DPA plays a central role in United Nations efforts to prevent and resolve deadly conflict around the world. The DPA monitors and assesses global political developments with an eye to detecting potential crises before they erupt and devising effective responses. The Department provides support to the Secretary-General (SG) and his envoys, as well as to UN political missions deployed around the world to help defuse crises or promote lasting solutions to conflict. The DPA is divided into two parts: Regional Divisions and Non-Regional Divisions. I was recruited by the Asia and the Pacific Division of the Regional Offices.

Effective policy responses begin with sound and timely information and analysis – having a pulse on events as they develop. Primarily through the work of its regional divisions, DPA monitors developments and provides the Secretary-General with analytical reports and briefing notes to inform his decisions and shape his continuous diplomacy with the UN Member States, regional and non-governmental organizations and other actors. Senior DPA officials are called on frequently to brief the UN Security Council on global political developments, the status of UN peacemaking efforts and the activities of UN political missions in the field.

My major duties were preparing background papers for summits in the Asia and the Pacific region, the General Assembly, SG’s visits to the region, and SG, Under SG and Assistant SG’s meeting with different nations’ UN missions’ permanent representatives. In addition, I contributed to writing regional issues reports, which advocate for regional and global solutions to international problems. I also carried out research regarding economic assistance from Asian nations to Pacific islands countries for infrastructure development. My research provided the teams with more information about how South-South cooperation builds sustainability and resilience in the Pacific region to reach the Sustainable Development Goals.

My graduate study’s focus is on East Asia and the Pacific. Therefore, the UN internship was a perfect opportunity for me to explore what issues are UN concerns in the region and how the UN works on them. My supervisor offered me opportunities to work on almost all the issues that I am interested in. Other staff in the Division also welcome me discussing my questions with them. Besides daily work, I can access all the open meetings at the UN Headquarters and listen to ambassadors discussing the current international issues.

The experience in DPA was genuinely eye-opening. I consolidated my knowledge in East Asia and the Pacific and obtained an overview of how the UN functions in global affairs.

Xiaotong Liu at UNDPA

MAIR/MSPR Program at the Maxwell and Newhouse Schools

Jena Daggett, Humanitarian Assistance at DOD

Jena Daggett is a recent alumni of the joint MA International Relations and MS Public Relations (MAIR/MSPR) degree between the Maxwell and Newhouse Schools.

Jena Daggett

For my Spring 2018 semester, I interned in Colorado Springs at the headquarters for NORAD and the United States Northern Command . I was placed within the J9 Interagency Directorate in the Civil-Military Cooperation Division. My role was as a Humanitarian Assistance Analyst working with Mexico and The Bahamas.

In this role, I worked directly with different partners, especially the consulates and embassies, to facilitate humanitarian assistance projects in under served communities. My role as an action officer began in the conceptualization phase (discussing and researching needs in different communities across the two countries) and continued through the evaluation phase, with many steps in between necessary for success.

My first project concerned a prosthetics oven in Tijuana; the donation ceremony included several Mexican and American leaders and has already helped to impact individuals with physical disabilities in that state, who previously did not have access to medical prosthetics for missing limbs. A later project heavily utilized my second degree for Public Diplomacy, in that the press release I drafted was used in several Mexican outlets following collaboration between the Coast Guard, Department of Defense, Department of State, and local non-governmental organizations in Mexico.

The experience I gained throughout this semester has truly been eye-opening and exceptional. I did not have a strong understanding of this component of the DoD’s work and am thrilled I was able to apply the skills I gained at Maxwell and Newhouse to help improve our nation’s strategic relationships.

NORAD & USNORTHCOM

Joint MAIR/MSPR degree from the Maxwell and Newhouse Schools

The Newhouse School

The Maxwell School

Alexcia Chambers, Civil Support Planning at NORAD & USNORTHCOM

Alexcia Chambers completed her joint MA International Relations and MS Public Relations (MAIR/MSPR) degree  in Spring 2018. During the program she was also a virtual intern with the U.S. Department of State and an intern at ProDialogo, a Peruvian peace NGO in Lima.

Peterson Air Force Base in Colorado Springs, Colorado hosts several important Headquarters for the Department of Defense (DOD). From January to May, I had the privilege of interning at the North American Aerospace Defense Command (NORAD) & U.S. Northern Command (USNORTHCOM), a bi-national Headquarters with the United States and Canada that is tasked with homeland defense, civil support, and security cooperation.

The headquarters is divided in nine directorates and numerous special offices. During my time at N&NC, I worked in the Strategy, Policy and Plans Directorate (J-5). The J-5 develops strategy, doctrine, policy, plans, and security cooperation activities within the Interagency, and with multi-national allies like The Bahamas, Canada and Mexico.

The Civil Support Plans branch of the J-5—where I worked—focuses specifically on planning for incidences within the U.S. and its territories that require the DOD to support the Federal Emergency Management Agency (FEMA) as it coordinates national-level responses in the homeland.

As a Joint Operations Planner, I led the development, coordination, and briefing of the Mission Analysis for the FY19 priority-focus planning scenario, the New Madrid Seismic Zone catastrophic earthquake. This project brought me to Franklin, Tennessee where I briefed the plan at Joint Exercise Life Cycle (JELC) meetings for Ardent Sentry exercise development.

Separately, I also worked on an effort to improve the way the critical transportation community conducts assessment during a response. The template I created was adopted by FEMA Headquarters and will be exercised in the 2018 National Level Exercise, with the intention of later incorporating it into all future FEMA responses.

Before coming to NORAD & USNORTHCOM, I had no idea about strategic planning. Four months later, gaining employment as a strategist is my main goal. Planning encompasses so many important skills championed by the Syracuse Public Diplomacy program—strategic thinking, crisis management, building bridges between entities, breaking down complex problems into smaller pieces, etc.—and channels that energy into improving the way our government works for the people. The work is extremely fulfilling, and I am grateful to this internship for guiding me in this direction.

Alexcia Chambers

Transforming Conflict in Peru by Alexcia Chambers

Joint MAIR/MSPR degree from the Maxwell and Newhouse Schools

The Newhouse School

The Maxwell School

Jeff Marshall & the Tick Tock of OECD

Jeff Marshall is a recent graduate of the Public Diplomacy Program, where he earned a Master of Arts in International Relations and a Master of Science in Public Relations. He also received a prestigious Boren Fellowship, which he used to study Urdu in Lucknow, India.

This spring, I had the opportunity to join the Organization for Economic Cooperation and Development (OECD) at its Washington Public Affairs and Communications Center. The OECD is an international economic and social policy forum comprising thirty-five of the world’s leading market democracies, and the Washington Center serves as a support and outreach center for the organization’s headquarters, which are located in Paris.

Joining an international organization at the beginning of a new presidency was a fascinating experience. While communicators generally focus their efforts on external engagement, listening, monitoring, and evaluating are equally important aspects of a communicator’s role. As such, much of my initial work at the Washington Center was focused on keeping up with developments in the White House, noting potential sensitivities, and reporting to the Secretary-General’s office in Paris. Given the wide range of policy areas (from chemical testing guidelines to taxation) the OECD produces data and research on, these tasks served as crash courses on a variety of issues and debates.

In addition to monitoring and reporting, I was also tasked with identifying potential areas of cooperation between the public affairs and sales and marketing staff at the center. This entailed examining content released leading up to a major OECD publication, developing processes for sharing content, identifying shared audiences, and, ultimately, producing a series of recommendations for the center. The project provided me with unique insights into how international organizations market their research, conduct outreach, and generate interest in policy issues. The project also afforded me the opportunity to reflect and share my observations and suggestions for improvement.

The exciting conclusion to my internship was a visit from the OECD’s Secretary-General, Ángel Gurría, for the World Bank-IMF Spring Meetings. In preparation, the entire office went into overdrive. We were in a constant process of confirming meetings, arranging (and re-arranging) schedules, and tirelessly reviewing the run of show, or as we referred to it, the “tick tock” to ensure that the Secretary-General’s visit would run smoothly. The entire process was an excellent exercise in team-building, and while I wouldn’t want to be planning such visits every day, it was a phenomenal learning experience.

My time at the OECD Washington Center was undoubtedly time well-spent. Given that it is a small office, I was truly able to immerse myself in most of the Center’s activities, which provided for a highly stimulating and enriching professional experience.

Jeff Marshall with Ángel Gurría, Secretary-General of the OECD

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Katrina Springer in the House During the First 100 Days

Katrina Springer is a May 2017 graduate of the joint MAIR/MSPR Public Diplomacy Program. She is a Charles B. Rangel International Affairs Fellow and joined the State Department as a Foreign Service Officer in July 2017.

Katrina Springer

Two years ago–just before I started my studies at Syracuse–I had the incredible opportunity to intern in the personal office of Senator Chuck Schumer. When I decided to attend the joint Maxwell/Newhouse Public Diplomacy Program, I knew that I would be spending the last semester of the program in DC, and I knew that I wanted to return to The Hill. My goal was to experience another side of Congress in hopes of gaining a deeper understanding of the legislative process.

Last semester, I interned with the Committee on Foreign Affairs in the U.S. House of Representatives. I quickly learned that the House and Senate share the Capitol, but they are worlds apart. I also learned that while many of the skills from my Senate internship were transferable, personal offices and committees operate differently.

Every aspect of my internship provided insight into the critical role of committees in our legislative process. From standard administrative tasks—drafting responses to constituent mail, compiling press clips, greeting visitors, and answering phones—to assisting staffers on more substantive projects and preparing for official committee business, I truly came away from my internship feeling like I’d learned a lifetime’s worth of knowledge about the complex U.S. political machine.

One of my most memorable experiences was collecting more than 160 signatures on an Anti-Semitism letter addressed to President Trump. Luckily, this was a team effort and I did not have to collect the signatures alone. The entire experience—from formatting the letter, to running to member offices, and addressing the letter to the White House—was surreal. Watching major media outlets cover the letter for the next couple of days was also quite the experience.

It probably goes without saying, but being in Washington for the “First 100 Days” of the Trump Administration was interesting to say the least. When the new administration proposed significant budget cuts to the foreign affairs and aid budget, the members of the Foreign Affairs Committee voiced bipartisan support for the diplomatic community and its important work; I was heartened by this seemingly rare demonstration of unity in the current political climate. As someone who will soon join the Foreign Service, I truly value the time I spent with the Foreign Affairs Committee. I am thankful for the Maxwell-in-Washington Program for allowing me to incorporate this enriching opportunity into my academic experience.

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Janessa Price Learns about the Conflict Between Natural Resources & Development

Janessa Price is a recent graduate of the Maxwell and Newhouse School’s Public Diplomacy Program. She also interned at the Joint Inspection Unit of the United Nations in Geneva.

Janessa Price

This spring, I had the opportunity to intern with the Freshwater team at the World Wildlife Fund in Washington D.C. My decision to pursue an internship with WWF came after taking a course on development and sustainability with Dr. Farhana Sultana, which gave me a greater insight into the conflict between natural resource preservation and economic development. Working with WWF allowed me to explore the relationship between development and sustainability further while simultaneously honing my communications skills.

The work of WWF’s freshwater team spans the globe and ranges from promoting good water governance to protecting freshwater ecosystems to working with the private sector on water stewardship and conservation. This spring, in conjunction with the Policy and Advocacy group, the team launched its new Water and Security Initiative. Through this initiative, WWF seeks to inform U.S. development policy by showing that support for cooperative arrangements over shared water resources and other environmental considerations can reduce the likelihood of social and economic disruptions. As a communications intern, I was tasked with helping develop an outreach strategy for this initiative that would help inform policymakers, media and the general public about the critical linkage between global freshwater challenges and U.S. national security.

This experience was particularly valuable as it gave me greater insight into how NGO advocacy can be successfully conducted, even in what could be considered a hostile or at least atypical political environment. As an organization focused on environmental and ecological preservation, it was both interesting and promising to see how WWF found ways to maneuver and push its agenda forward despite the current administration’s apathy toward environmental health. At the same time, WWF provided a perfect example of the struggle between environmental sustainability and human development. While the organization was created with the protection of nature for nature’s sake in mind, it has slowly recognized that the needs of people must too be considered in any approach to environmental sustainability.

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Caitlin Flattery, International Development with Tetra Tech

Caitlin Flattery is a recent graduate of the Public Diplomacy program, where students earn both a Master of Arts in International Relations (MAIR) from the Maxwell School and a Master of Science in Public Relations (MSPR) from the Newhouse School.

Caitlin Flattery

I spent my semester off-campus participating in the Maxwell-in-Washington program based in Washington, DC. During this time, I regularly attended two classes and worked full-time at a private government contractor, Tetra Tech International Development Services. Tetra Tech is a large firm that offers many services domestically, but due to my interest in foreign affairs, I was placed in their International Development Services sector. The specific Tetra Tech International Development Services office in which I worked was located in Arlington, VA so I had the opportunity to experience both work and life in DC and in Arlington, which I’ve come to learn are very different.

The two classes in which I was enrolled were a public diplomacy seminar and a cohort-specific class focusing on our research consultancies. The seminar took place every Wednesday night after work, and the research consultancy meetings took place every other Tuesday night. It was interesting to have students from other schools in the class, as well as students who had no background in public diplomacy whatsoever; it required guest speakers to truly back their presentations up with specialized knowledge. Such a busy schedule was a great way to break out of the graduate school routine and prepare myself for the business to come after finishing this internship and beginning a new job.

Overall, this program off-campus has been a positive experience. I was able to use my visual and written communications skills to produce collateral and publications for clients and individuals interested in Tetra Tech, Tetra Tech International Development Services, or the sector as a whole. My graphic design and public relations writing skills have come in very helpful on a daily basis—this position truly requires a particular type of education. I am glad to have been able to partake in this experience.

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Deborah Baldwin Does Coms for The Brookings Institution

Deborah Baldwin is a recent graduate of the Public Diplomacy program. She earned a joint Master of Arts in International Relations and a Master of Science in Public Relations from the prestigious Maxwell and Newhouse schools.

From introducing me to new tools and software, giving me opportunities to perform and learn more about research, and allowing me to gain hands-on experience in engaging with their target audience, The Brookings Institution’s communications department provided me with an unforgettable internship experience. I interned this past spring semester with the organization’s social media team, which was a great experience for me being a Public Diplomacy student with an interest in research. I got to not only read much of the great research published by the institution, but I also had the opportunity to learn how to best market it to their online public audiences through tweets, Facebook posts and Medium. I would then gauge how the audience interacted to it. In addition to learning how to market others’ research, I got to perform some of my own, writing reports to help determine the direction of the department’s iTunes U channel and giving recommendations on whether and how they should engage with their public over Snapchat.

The communications department was also open to letting interns get involved in other areas and meet people working outside of their own teams. When the events intern took a new job and left, I filled in for him, checking in guests at the events, helping facilitate discussions with panelists (one of whom was Deputy Secretary of State Anthony Blinken), and learning to use attendance tracking tools to add to my resume. I also made some really great friends with whom to try out the local restaurants.

Brookings has some awesome perks, including a great cafeteria with a specialty coffee machine, a library that not only allows interns to check out an unlimited number of books for up to four weeks, but is also staffed with the sweetest librarians you’ll ever meet and a bookshelf of giveaway books, and events that are free and open to the public. I frequented all of these things, especially the coffee machine. Not only did I see Anthony Blinken at a Brookings event, but I also got to see Gayle Smith, executive director of USAID, along with Justice Stephen Breyer, Turkish President Erdogan, and Sen. John McCain. I even got to see what may have been the largest protest in the history of The Brookings Institution, conducted by Amnesty International when President Erdogan came. From a public relations perspective, it was a good experience to see how an audience might react to a decision made by your organization with which they might not agree, so I got to take advantage of a learning opportunity by going outside and talking to protestors.

This internship allowed me to gain experience in digital communications and relationship building with organizational public audiences while also giving me insight into writing research and helping me to make new contacts in the policy sector. I especially enjoyed getting to know the faces behind the Brookings social media accounts, the YouTube channels and the Brookings Cafeteria Podcast, as well as some of the researchers of the number one research institution in the world.

Deborah Baldwin at The Brookings Institution.
Deborah Baldwin at The Brookings Institution.

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Public Diplomacy Program Allows Alex Jorgensen to Stand Out

Alex Jorgensen was a Public Diplomacy (PD) Student who completed a joint MAIR/MSPR. He finished his degree in the spring of 2016. PD students combine an MA in International Relations from the Maxwell School with a MS in Public Relations from the Newhouse School.

PD Alumni Alex Jorgensen
PD Alumni Alex Jorgensen

This semester I had the privilege of working as an Account Executive at JM Strategic Communications Group in Manhattan. JMSC’s mission is to supply a high-level strategic consultancy to public and private companies in their investor relations and public relations practices. Our mission is to combine business objectives with strategy to communicate effectively to shareholders and stakeholders a company’s story and performance.

JMSC logo

My daily activities consist of:

  • Drafting press/earnings releases
  • Media monitoring clients and peers
  • Developing investor presentations for clients
  • Fully develop & launched our company’s new website (jmscgroup.com, launched in February 2016)
  • Listen to and analyze quarterly earnings calls
  • Assist in running earnings conference call
  • Learn the fundamentals surrounding investor communication and initial public offerings
  • Gain knowledge of capital markets, the buy and sell side of wall street, and communicating a company’s story effectively both qualitatively and quantitatively

As I developed the basic skills to establish myself in the firm I felt that the Public Diplomacy program puts practitioners in a unique position to differentiate themselves. Students from the Public Diplomacy program have the skills to differentiate themselves through traditional public relations experience from practical PR curriculum, digital marketing, social media strategy, and an understanding of working with government officials while being a non-state actor. Through developing public relations strategies for particular clients, developing a network of Search Engine Optimization colleagues who bolster my digital media knowledge, and delivering on social media operations for in-house accounts and client accounts; I saw firsthand how lessons from the PD program applied directly to my daily routine.

Some key lessons from my practicum were that I learned the foundations of building marketing strategies for communicating the value of a start-up to new business and the general public, through the research and development of our company’s website. Possibly the most impactful lesson was in the balance between quality and timeliness. To become an expert in any field one must learn how to prioritize which tasks need to be treated with extensive detail, and which need to be turned at a speed that combines quality with timeliness. I do not think I have mastered this skill, but think that I am further than I imagined I could be in one semester’s time.

Another key application from Maxwell was knowledge about how the government functions, specifically with non-state actors. The government plays an important role in our operations. The sweeping regulations that came with Sarbanes-Oaxley, and the 2009 financial crisis have produced an environment in which public companies need to constantly be vigilant of the information they disclose in ensuring an equal playing field for all investors. Whether or not that playing field has been established is not up to the practitioners themselves, but taking accountability of their own day-to-day operations should produce a synergistic effect that ensures that playing field is intact. This experience was an incredible way to apply lessons from Maxwell and Newhouse to the beginning of my professional career in investor relations.

Kimberly Hatcher Uses Award to Partake in DC Opportunities

Kimberly Hatcher is a graduate of the Public Diplomacy (PD) program, where students earn a joint Master of Arts in International Relations and a Master of Science in Public relations from Syracuse Universities two most prestigious schools, the Newhouse School and the Maxwell School. All PD students are required to spend their final Spring Semester in Washington, DC.

My Global Programs Award funded three D.C.-centric endeavors: a research consultancy with the Center for International Private Enterprise (CIPE), a fellowship in the State Department, and an unintentional internship at the Center for Strategic and International Studies (CSIS).  At the conclusion of the Public Diplomacy degree program (M.A. International Relations, Maxwell School/M.S. Public Relations, Newhouse School of Public Communications), being able to study and work in D.C. for the final semester was not only a key factor in my SU enrollment decision, but additionally a vital maneuver in my career development.

Security clearances take (too much!) time, therefore much of my semester was spent attending South Asia events and networking with like-minded individuals at various think tanks and government institutions.  Through these interactions, I began my research consultancy with the South Asia department of CIPE, for which I am (still) slowly building an entrepreneurial ecosystem for the youth of Pakistan, currently comprising over 60% of their 200 million populace. However, as the conclusion of the semester loomed, and my internship requirement was yet to be fulfilled, I utilized the Maxwell-CSIS partnership to procure a part-time research position with the Wadhwani Chair in U.S.-India Policy Studies.

Just prior to the conclusion of my masters course of study, my clearance was approved and I began my fellowship at the Department of State. Originally a member of the India Desk, because of staffing shortages and my years of communications experience, I was transferred to the Press Office for the Bureau of South and Central Asian Affairs.  Currently I am the point for Central Asian press guidance, in addition to contributing to the Bureau’s social media, Indo-Pak, and Indian economic directions.  I am also press lead for this year’s U.S.-Pakistan Business Opportunities Conference, and am very fortunate to be able to say that I am doing exactly what I had hoped for upon entering Maxwell two years ago. Without the support of Maxwell’s Global Program Award, it would have been very difficult for me to pursue my career aspirations, and I am very grateful for every afforded opportunity.

Asma Jahangir, founder of the Human Rights Commission of Pakistan, and Kimberly Hatcher

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